Could you please expand the steps? This topic has been locked due to inactivity for a long period of time. And heureka the update via ISO did no longer complain about Infineon to be uninstalled manually. I deleted the folder and voila! By using this site, you accept the Terms of Use and Rules of Participation. Found in the run registry. Thank you for commenting!

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Didn’t find what you were looking for? Thank you for commenting! And heureka the update via ISO did no longer complain about Infineon to be uninstalled manually. All forum topics Previous Topic Next Topic.

Solved: Windows 10 update / Infineon TPM – HP Support Community –

Found a microsoft page which shows a script to be used in Powershell which checks whether the TPM. The HP note of October on this is not exactly lucid, but appears to be irrelevant to the upgrade problem?


How common is it? HP introduces HP ProtectTools, a family of business PC security products, services and features, with new offerings on business desktops, notebooks and workstations.

Embedded Security for HP ProtectTools

With the help of Microsoft support I got potecttools Windows ISO file for Windows 10 – they were extremely helpfull in trying to solve my problem – many thanks to them as they spent hours with me to solve the problem.

Startup File All Users Run. Please follow this link for more information on interim measures for Microsoft Windows. Comments Error posting comment.

Embedded Security for HP ProtectTools by Hewlett-Packard – Should I Remove It?

Message 7 of Message 4 of If you have a question, please create a new topic by clicking here. I found the Infineon folder under ‘C: The fr to me is still no one in support knew about this problem, when cases must be legion.

Message 5 of Message 3 of Your device might need an update. Hmm – assume you deleted ProtectTools directory under swsetup?


Which Windows OS versions does it run on? Trusted Platform Module TPM is an international standard for a secure cryptoprocessors that can securely store critical data such as passwords, certificates protecttpols encryption keys. Message 2 of Versions Version Distribution 5. Could you please expand the steps?

It adds a background controller service that is set to automatically run. Message 6 of We are currently working with computing device manufacturers to make these updates available. Message 10 of I deleted the folder and voila! Rankings 13, An Thunderbird It did not have the application installed, so I could not decurity why the the update kept failing.

Windows 7 Professional Thanks for all the suggestions. However this did not do the trick yet.